Returns & Exchanges
Unworn items bought on VinceCamuto.com can be returned or exchanged within 30 days of delivery. Start below — you'll get a prepaid label and a packing slip right away.
Start Your Return(opens in a new window) You'll need your order number and the ZIP code it shipped to. Already started one? Use the Return Status link in your return confirmation email to reprint your label, track it, or cancel and start over.Choose How You Want to Be Refunded
Pick one when you start your return. Gift cards and exchanges are free; refunds to your original payment method carry a $7.95 handling fee.
Gift Card
FreeThe full amount back as a Vince Camuto gift card, with nothing deducted.
Footwear Exchange
FreeSwap shoes for a different size or color. No handling fee.
Ship within 10 daysOriginal Payment
$7.95Back to the card or method you paid with. A $7.95 handling fee is deducted. Issued after we receive and inspect the item.
Instant Refund
$7.95Powered by Reshop. Same $7.95 handling fee — what changes is the timing. Your money goes back to your original payment method right away, before you ship.
Ship within 7 daysThe 30-day window is your deadline to start a return. Two options then add a second deadline for getting the package to the carrier — 10 days for an exchange, 7 days for the Instant Refund. Those are the earlier dates in your confirmation email. Gift card and standard refunds have no second deadline.
Exchanges are available on shoes only. For clothing and accessories, return the item for a refund or a gift card and place a new order for the size you want — that way the size you need is held for you rather than waiting on the return to land.
Original shipping charges are not refunded on any option.
What Happens After You Ship
Typical timing for VinceCamuto.com returns. We'll email you at each step, so you never have to guess where things stand.
- Right away You start your return Choose your refund option and print your prepaid label and packing slip. Put the packing slip in the box — returns without one take noticeably longer.
- Within 28 days You drop it off Use the carrier printed on your label — a different one can't be tracked against your return. Your request stays open for 28 days; after that it expires and the label stops working with it. If yours has expired, start a new return from your Return Status page for a fresh label. No need to contact us.
- On arrival We receive and inspect it You'll get a "we've received your return" email. Everything before that email is carrier transit, not us processing — if your tracking hasn't moved, the package is still on its way.
- About 4 days after you ship Your refund is issued Counting from the day your package starts moving with the carrier, most refunds are issued within about four days — transit and inspection included. Holiday and peak periods run longer. If you took the Instant Refund, you already have your money and this step just settles it.
- Then 3–5 business days It reaches your account Card refunds take a few more business days to post — that part is your bank's timing, not ours. Gift cards arrive by email the same day.
End to end, most returns take about ten days from the day you start one to the day the refund is issued. Carrier delays and a missing packing slip are what stretch it.
What We Can Accept
- Unworn, unwashed, and unaltered
- All original tags still attached
- Original packaging included, shoe box included for footwear
- Within 30 days of your delivery date
- Purchased on VinceCamuto.com
Don't remove the tags before you start an exchange — an item that comes back without them can't be accepted. Final sale items cannot be returned for a refund, exchange, or gift card. Anything sent back that doesn't meet the conditions above may be declined and returned to you.
Bought It Somewhere Else?
- A department store, reseller, or marketplace
- Return it to wherever you bought it, under their policy. We aren't able to process returns for items we didn't sell you directly.
- An international Vince Camuto site
- Orders placed outside the U.S. site can't come back through this portal. Each region runs its own returns — use the returns page for the site you ordered from.
Common Questions
I paid with Klarna. Where does my refund go?
Straight back to Klarna. Once we issue your refund it routes to them automatically and your payment plan updates to match — there's nothing for you to do. If you have a question about the plan itself, installments, or a payment already taken, Klarna's support handles that side. More about Klarna(opens in a new window).
Who is Reshop?
Reshop is the partner that funds instant refunds. When you choose Instant Refund, a Reshop window opens inside your return — you don't leave the page or start anything separate. You'll set up a quick Reshop account, and the money comes from them right away instead of waiting on us. If you have a question about a Reshop payment, their team can answer it fastest: see how Reshop works(opens in a new window), their Help Center(opens in a new window), or contact their support team(opens in a new window). Anything about the return itself — the item, the label, the window — is us.
Why does my return show two different dates?
Because two clocks are running. The 30-day window is your deadline to start a return, counted from delivery. The earlier date is a shipping deadline that applies to two options: 10 days for an exchange and 7 days for the Instant Refund. If you chose a gift card or a standard refund, the 30-day window is the only date that matters.
What happens if I take the Instant Refund and don't ship in time?
You'll get a warning first. Reshop emails you directly as the deadline approaches, and you can extend it once yourself from their message if you need more time. If the deadline passes with no extension and no shipment, the refund reverses and the amount goes back onto your original payment method.
If you already know you can't ship within 7 days and you've used your extension, choose one of the standard options instead — you'll wait longer for the money, but there's no deadline beyond the 30-day window and nothing to reverse.
My return label stopped working before I could ship it.
The label doesn't expire on its own — your return request does, 28 days after you start it, and the label stops working with it. You can fix this yourself: open your Return Status page (the link is in your return confirmation email), cancel the expired return, and start a new one. A fresh label is issued right away, and nothing is lost. If your original 30-day window has also closed by then, contact us and we'll take a look.
I never got my label, or it won't load.
First check your spam folder, then the Return Status page from your confirmation email — the label and QR code both live there and can be reprinted any time. If that page won't load or shows an error, let us know with your order number and we'll send a label to you directly.
You emailed to say you received my return. Where's my refund?
That email confirms your package arrived and has entered inspection — the refund hasn't been issued yet. Once it is, card refunds take another three to five business days to appear on your statement. If it's been more than two weeks since that email, contact us.
Can I exchange something that isn't shoes?
Exchanges are shoes only. For clothing and accessories, return the item for a refund or a gift card and order the replacement separately — that's usually faster anyway, since the size you want is yours as soon as you order it rather than waiting on your return to arrive.
If you are exchanging shoes, you'll get an exchange label with a designated carrier when you start it. Use that carrier, and get the package moving within 10 days so the exchange doesn't lapse.
Will I be charged to return something?
Refunds to your original payment method carry a $7.95 handling fee, deducted from your refund — that applies to the Instant Refund too, since it goes back to the same place. Gift cards and exchanges have no handling fee. Original shipping charges aren't refunded on any option.
You don't have to work it out yourself: the returns portal shows your total estimated refund with the fee already taken off, before you confirm anything.
I lost my packing slip.
You can reprint it from the returns portal using your order number. Sending a return without one still works, but it takes longer to match your package to your order, which delays the refund.
My item arrived damaged, defective, or it's the wrong product.
Don't start a standard return — contact us instead and we'll make it right. You won't pay a handling fee for our mistake.
My 30 days just ran out. Is that it?
Get in touch. The 30-day window is our standard policy, but we'd rather hear from you than have you stuck with something you can't wear.
Still Stuck?
Contact our team with your order number and we'll pick it up from there.